Hexsclad is committed to delivering an exceptional customer experience. We encourage you to contact us with any questions or concerns prior to placing your order.
**HOW CAN I CONTACT HEXSCLAD?**
Our Customer Care team is here for you from 9am-6pm EST Monday through Friday. We try to reply to all customer inquiries within 24 hours. You can contact us using this link. In this holiday season support will be closed on Dec. 25th and Jan. 1st
**RETURNS**
**How to return** As part of our commitment to reducing our environmental impact, our return instructions are paper free. This benefits our customers, our people and our planet. **We recommend you return your items using the packaging your order arrived in.** If you’re unable to do this, please find a suitable alternative. Make sure any designer boxes or cases that came with your order are also protected within your returns packaging. If you return your item without protecting the designer boxes or cases that came with your order, you may not receive your refund. Booking your return is free and easy. Here’s what you need to do:
1. Email support@teerhut.com to initiate the return. **This must be done within 3 days of receiving your order.**
2. Place each item you’re returning with any designer boxes, cases, or accessories that came with your order inside the Hexsclad packaging.
3. Prepare your package by attaching your **Return Label** and **Return Note** to the outside of your Hexsclad packaging. Make sure the Return Label is visible as this will need to be scanned by the courier.
***We recommend you ask the courier to scan your package when they collect your return. This will make sure your return is tracked.***
**RETURN POLICY**
All returned items must adhere to our return policy for a refund to be processed:
– Items must be unworn, unused, unwashed and in the original condition received.
– Authenticity tags on products must be intact. If removed, the item will not comply with the returns policy and will not be refunded.
– **Products must be returned in the original box provided, and packaged inside a protective shipping box.**
**- Final sale** items are not eligible for return. This includes Pre-Release items, Vintage items, and certain items within our “Hall of Fame” category. Final sale items will be noted on the product description page.
– All items purchased during a promotional period are **final sale**.
– Return requests must be submitted within **3 days** of the delivery date, and item(s) must be shipped back within **7 days** of an approved request. Items that do not comply or are sent outside of this window are subject to refusal and may be sent back to you.
If you believe you have received a damaged or defective item, or there has been a fulfillment error, please reach out to support@teerhut.com, and our Customer Care team will be happy to assist.
**REFUNDS**
Please allow up to 2-3 business days once your return has arrived back to us at 1423 Mockingbird Lane, Tulsa, OK 74133, United States to inspect the items(s) and process your refund. Once the return is accepted, refunds can take up to 10-14 days to reflect back on your original payment method, excluding original shipping charges.
**EXCHANGES**
Due to the nature of our business model, we are not able to offer exchanges. Since every item may have different availability, even identical items may vary in price.
If you purchased an incorrect size, once received, you are welcome to submit a return request for a refund back to your original payment method. Please keep in mind that the returns process may take up to 14 business days before a refund is reflected back to your account.